FAQs

Borderline Beauty provides sun products across all skin types and all ages. You have nothing to worry about.
We have worked on developing the perfect universal sun formulas over that few years, to bring you all-in-one sun protection options. Through extensive research, trials, and sampling, we are proud to say we are one of the very few companies in the world that produces clean and effective sun protection products.

It goes without saying, the more protection, the better! But this number is not what you think it means at all.

Once you understand the different factors that impact your sun exposure and your risks, you can determine the SPF rating you need for your skin. The lowest SPF rating available is 15, which provides some protection, but not much.
You should use a product with a minimum of SPF 30 to provide proper protection, especially if you’re fair-skinned or have skin that’s sensitive. Keep in mind that where you are in the world can have an effect on what SPF you should choose as well.

SPF 15
SPF 15 is the most basic level of sunlight protection. However, it still provides you with 93% protection from UVB rays.
In other words, if 100 photons of light were to penetrate the skin when there was no layer of sunscreen, a layer of SPF 15 sunscreen would block about 93 of those photons and only allow 7 of them to pass through.

SPF 30
Following the same example, a layer of SPF 30 on your skin blocks 97% of light photons and only allows 3 of them to penetrate your skin. So, an SPF 30 sunscreen blocks 97% of UVB rays.
However, you might notice that there is not a huge difference between the protection SPF 15 and SPF 30 sunscreen offers. Though SPF 30 should offer double the protection, SPF 30 actually only gives 4% more protection than the SPF 15 product. Yeah, kind of breaks our brain too!

SPF 50
Similarly, as in the case of SPF 50, it only allows in about 2% of photons. That means it blocks about 98% of them and provides only 1% more protection from the UVB rays than SPF 30.

SPF 100
The EWG and the FDA both agree that SPFs above 60 are misleading and not really any better at protecting you from sunburn or other sunray symptoms and issues. When it comes to SPF 100, you’re really only getting 1 more percentage of protection from SPF 50. It goes up to 99%, letting 1% of photons in.
So, isn’t 99% better? Not necessarily. In most cases, this comes with a lot of chemicals to get an SPF that high, so to get that one extra percentage of protection you’re actually exposing your skin and body to more chemicals that may cause other harm. Plus, people tend to stay out in the sun longer due to false confidence in higher SPF sunscreen numbers, leading to sun damage and, in some cases, melanoma.

Our “Broad spectrum” sun products are the best to use if you want to fully shield your skin from the broad spectrum of UV rays
In nature, there are two types of ultraviolet (UV) light rays coming from the sun that can cause potential damage to the skin. Where UVB rays cause more traditional and instantaneous symptoms and reactions –– like sunburn –– UVA rays are the baddies that cause wrinkles, premature aging, as well as sun and age spots.

Generally, broad-spectrum sunscreen products should have at least one-third of the amount of SPF protection for UVA rays as do UVB rays. Unfortunately, this is an area where certain brands can be misleading. They may display the higher SPF rating for the UVB rays on the label, but, meanwhile, the UVA rays are wreaking havoc on your skin due to subpar protection.
As you can see, just because a sunscreen label has a high SPF rating, that doesn’t automatically mean more coverage or protection, at least not by a significant amount. However, it’s still a commonly held belief that the higher the SPF rating, the more you will be protected. While that might be somewhat true, it’s really not the full picture.

Just because it’s cloudy and the sun doesn’t feel hot, doesn’t mean you aren’t taking a hit.
Even when it’s cloudy skies for as far as the eye can see, the sun is still there, and the sun's rays are penetrating through the ozone layer. That means you should still be slathering on a high-SPF sunscreen within your skincare routine!
The same goes for areas with snow-covered terrain. You might think you don’t need sunscreen while it’s snowing but you would be wrong. Snow is excellent at reflecting the rays of the sun, throwing them directly on your body.
Additionally, where the sun is located during its daily cycle also contributes to the intensity of those rays. For instance, the morning sun is less intense than the noontime sun, and the evening sun is less intense than noon or afternoon sun. Typically, after 3 pm the heat starts to wane somewhat, and the sun’s rays aren’t as strong.

Hidden ingredients in sunscreen Hidden UV filters are used without regulation in sunscreen products to boost efficacy.
You’re browsing the shelves of Sephora trying to find the perfect daily sunscreen. You’re looking for a sunscreen that only uses mineral UV filters like zinc oxide because you’re wary about the FDA’s. You find one that claims to be sheer, transparent, moisturizing, and 100% mineral—the active ingredient is 5% zinc oxide. How can this be? Zinc oxide is notorious for contributing to thick, unbendable sunscreens that leave a white cast.

Mineral sunscreens often lack the cosmetic elegance—the bendability, the luxurious texture—of chemical sunscreens. Demand for mineral sunscreen options, however, has only continued to grow

• Zinc oxide. Not only is this ingredient anti-inflammatory, it helps with redness and acne.
• This ingredient is also an anti-inflammatory that helps reduce redness

Mineral sunscreens are hypoallergenic and non-comedogenic. With their anti-inflammatory properties, they are gentle enough for the most sensitive skin types. And, they are free of pore-clogging silicones, making them a better option for those prone to blemishes.
However, the label SPF of a sunscreen product can’t determine the exposure time of your skin to the sun. That actually depends on your skin type, the amount of sunscreen you’ve applied, as well as the intensity of the sunlight, and your sunscreen’s SPF rating. These factors are explained in more detail below.
People with the fairest skin tones tend to be the most vulnerable to sun damage. That means they are more prone to sunburn and have a higher risk of developing skin cancer. People with darker skin tones typically have a lower risk of skin cancer and sunburn, since they aren’t as skin sensitive to sunlight. However, people of all skin tones should still apply SPF to avoid any damage from UVB and UVA rays to the skin in general.

As an average-sized adult, you need about 1 ounce –– roughly 2 tablespoons.
As an average-sized adult, you need about 1 ounce –– roughly 2 tablespoons –– of sunscreen to cover the exposed areas of your face and body, with almost one-third of it going to your face. Sunscreen also needs to be reapplied every 2 hours for proper coverage and always applied at least 15 minutes before sun exposure. There’s usually a 30-minute time frame before water exposure for waterproof sunscreen as well.
Most people apply much less sunscreen than what’s actually needed, often using as low as one-fourth of the required amount. This leads them to question the efficacy of the sunscreen product after noticing sunburn or tanning. However, it’s not your product that’s the problem, it’s your application method. You need more than you think!

“Sun Protection Factor,” tells you how efficiently a sunblock or sunscreen protects your skin from UVB rays.
UVB rays are known to cause damage to the skin, ranging from a simple case of sunburn to severe conditions such as skin cancer.
According to skin expert Steven Q. Wang, the SPF number of your sunscreen informs you how much time you’ve got before your skin might react to the sun’s rays. Reactions include mild reddening to actual sunburn. For example, by applying sunscreen with an SPF 30 to your skin, that means it’ll take 30 times longer to burn than if you didn’t wear any sunscreen whatsoever.

Never. Borderline Beauty is a cruelty-free brand. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.
2. Is borderline beauty vegan?
Absolutely! WE don’t use any compounds used from animals. Our brand is cruelty free and 100% vegan.

Yes. Borderline Beauty products are formulated without gluten-derived ingredients and there are no detectable levels of gluten introduced in the manufacturing process.

Absolutely! WE don’t use any compounds used from animals. Our brand is cruelty free and 100% vegan.

Borderline Beauty products are paraben-free (and phthalate-free, too).

We got you covered! Your health and safety are important to us. Although it’s true about our high-quality ingredients, we always recommend consulting your physician about the use of
our products during pregnancy or while nursing. Check out the ‘Ingredients’ tab on each product’s description page and hit up your physician before you glow!

PAO stands for “period after opening,” and is represented by an icon with a number that indicates how many months the product will be fresh after opening. If a product has a PAO of 12, that means it should be used within 12 months of opening. Products with sunscreen are marked with an expiration date, which indicates when the product should stop being used, regardless of whether it has been opened.

All our Borderline products contain natural botanicals, extracts, and other gentle and clean ingredients. You can learn more by reviewing the ingredients section found within each product page on the site or by viewing our Active Ingredient list.

Yes! ships internationally to 150+ countries.

All orders above $75 qualify for free shipping

To find more information about the tracking of your order, log into your account to access the history of your orders. You will also receive updates through your email on your package status. For more information on your package, you can contact the courier or send us a WhatsApp message or email! 

Within 1-2 business days of placing your order, you will receive a tracking number via email from our courier partner-ups containing your package’s tracking information. If you place your order during the weekend or a public holiday, your order will be sent out during the next working day, so you can allow additional days to receive your tracking details.

We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security. If your order is successful, you should within the next 24 hours receive an order confirmation via the e-mail address you provided during checkout. If not, please contact us and we can assist you with this matter.

Package in transit" means that it is on its way to you and the courier company believes that it will reach you safely. However, the status "in transit" does not take into consideration whether your package will arrive early, right on time, or late. So, if the package was not delivered to you on the estimated date and the carrier says that your package is in transit, it simply means that they are still working on bringing it to you, but they have not been able to estimate the exact time when it will actually arrive.

The tracking information will read as "in transit" from the time your shipment leaves its destination point — usually a dispatch facility — to the time it goes out for delivery. How long a package stays in transit depends on the distance it has to travel and what kind of shipping option you picked when you placed your order. For example, with a same-day delivery option, your package will be delivered in a matter of a few hours. However, if you selected regular shipping, your package may be in transit for a few days.

It means that your package has been put on a delivery truck and is on its way to the shipping address you provided when you placed your order. When a package is marked as out for delivery, it gets delivered within 12-24 hours. If for some reason the driver was unable to deliver the package (due to heavy traffic or if no one was at home to sign and receive the package), the shipment will be out for delivery again the next time the delivery vehicle sets out on its daily route.

A package is marked as "out for delivery" when it is placed on a local delivery van that's about to go on its daily route. This status means that the shipping company plans to deliver the package the very same day. Delivery drivers can only work for a certain number of hours per week. If the driver has reached the end of their working day and the package is still on the truck, it will return to the facility, and the driver will try to deliver it again the next day. If your shipment is out for delivery for many days, this scenario must be playing out for a couple of days in a row. If it is more than 3 days, your package could be lost. In such cases, it's best to get in touch with the carrier (rather than the merchant) so they can help you locate your package.

Unfortunately not. Shipping carriers generally do not disclose the details of the routes they take, primarily for safety and logistics reasons. The last thing they want to do is publicize the exact location of a delivery truck that contains thousands of dollars’ worth of products.

You can rely on package delivery information — if a tracking status shows that a package is delivered, then it was most likely dropped off somewhere. If you do not find it at your address, follow the steps below to locate your package:

Look for the delivery location in the tracking information. The delivery confirmation will in all likelihood include where the package was dropped off (for example, the mailbox or the front porch).

Re-check the shipping address. Any error in the shipping address can mean that the package was delivered to the wrong location.

Check with your neighbors to see if they have received the package on your behalf. The delivery driver could have left it with them by mistake.

Yes, anyone with the tracking number can track the status of a shipment.

Absolutely! Tracking numbers are public information. Anyone interested in knowing the status of an order can trace its whereabouts with the tracking number. To protect the recipient's privacy and to ensure the package does not get tampered with in transit, carriers refrain from sharing sensitive information such as the recipient's name, address, or the current location of the package in their tracking data.

Please double-check the credit card number and expiration date on your card.

To register for a Borderline Beauty account, you just need to provide your name, email address, and password. Don’t worry about filling out the rest of your account information right
away—shipping, billing, and address can be provided later. Once registered, you can check out your order status, order history, and manage your account.

You can change your login email address and password by clicking on "My Information" within your account. Please note that your email subscriptions will be sent to your new email
address and any emails related to the order will go to the email address provided at checkout.

I Am having issues with my credit card information for my online order
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try
re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a
second attempt, contact your financial institution for further assistance.

Creating your account is fast and easy. You can create an account anytime by simply clicking on the profile account which is located at the top right side of the site. If you are placing an order, you will also have the option to create an account during the checkout process.

Occasionally, changes from your email provider may prevent you from receiving the Clarins newsletters you signed up for. Follow these simple steps to be sure Borderlines’ emails are reaching your inbox:

1. Sign up for our emails at theborderlinebeauty.com
2. Visit the Spam section of your email account and search "Borderline"
3. Find any Borderline email and click "Not Spam" at the top of the page
4. You can also add info@theborderlinebeauty.com to your email contacts.

There are two quick and easy ways to unsubscribe from our mailing list:

Open the email you received by us and scroll all the way down, you should find an “unsubscribe” button.

Message us on live chat and our customer service representatives will take care of your request.

Using your code is as easy as 1-2-3! Place all of the items in your shopping cart and proceed to checkout. Under Your Payment Information, find the box labeled "Redeem Gift Cards and Coupons". Enter your code in the box and click "Apply".

Yes! We accept international credit cards. Please note that the credit card must be issued and contain a logo from either Visa, Master card, Discover, or American Express. On the checkout page, there will be a billing and shipping section.

• If the billing information you provided does not match what your bank has on file (including address and telephone number), your order may be delayed.
• We all love sending gifts to others and ourselves as much as we love receiving them. However, if you are shipping to an address other than your billing address, your order may be delayed.
  

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You need to enable cookies on your browser to enjoy all the shopping features on Borderline. Cookies need to be enabled on your browser so you can add products to your shopping cart and access your account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. You can log out by clicking on the Logout link at the top of the page.
For more information about how we use cookies, See Our Privacy Policy.

With your Borderline account, you will have access to the following information:
• Your Account Information
• Your Order History
• Process a Return
• Your Wish List
• Your Email Subscriptions
• Your Coupons and Gift Cards

Customer Care is available Monday through Friday, 9 am- 6:30 pm ET excluding holidays. Email us at info@theborderlinebeauty.com or send us a message on +966-57-097-9434, or use the contact us form.

Please contact our Collaboration Department directly at info@theborderlinebeauty.com or send us a WhatsApp message at +966-57-097-9434

Be sure to share the following information:

Country of origin

Your first and last name

Telephone number

Email address

Any links to your social media pages

Your request will be processed directly by our Collaboration Department who will review it and contact you directly at their earliest convenience.

Yes, we do! To get in contact with one of our live chat specialists, look for the Live Help button located on the top left-hand of the page, to the right of our phone number. If you are unable to see this button, it saddens us to say that we do not have a specialist available to assist via chat.